The TRIAX EoC Controller holds the log files for the complete system. Some of the files are encrypted though, simply because of the complexity of the log.
If you wish to view the logfiles or need to send them to TRIAX Support, you must first log in to the controller and download the files. There are 2 methods, depending on the software version.
From sw3.0
In the latest software, you will find the logs in the "Admin" menu.
| Button | Content | User-level |
|---|---|---|
| Export system report | Zip file containing:
| User level: Event-monitoring & equipment file is plain text and viewable for all. High level: Diagnose-snapshot & trouble-shoot.tsa will normally be sent to support upon troubleshooting. |
| Export equipment file | Hardware & license overview. | User-level |
Up to sw2.9
Navigate to "System" -> "Logs & Reports". Here you will see 3 buttons, that create a file for download:
| Button | Content | User-level |
|---|---|---|
| Export logs | tar.gz file containing dumbs, eoc, status, monitoring and system logs Contains encrypted files | User level: Event-monitoring & equipment file is plain text and viewable for all. High level: Diagnose-snapshot & trouble-shoot.tsa will normally be sent to support upon troubleshooting. |
| Export system report | Zip file containing equipment file, health report and log file as tar.gz Contains encrypted files | High level - Normally you will send this to Support. The health report is plain text and viewable for all. |
| Export equipment file | Hardware & license overview. | User-level |