TRIAX Technical Support
English
English
Danish
French
German
Spanish
Welcome
Login
Home
Solutions
How can we help you today?
Enter your search term here...
Search
Login
to submit a new ticket
Check ticket status
Knowledge base
General Info
IP-TV
1
General info regarding IP-TV
Headends: TDX and TDH
TDX/TDH general
50
How to Software Upgrade the headend (Sw3.x -> SW4.x)
How to use 'DVB Stream Explorer Standard Edition' for recording a transport stream
Default management IP-address / Reset the IP-address
How to format filesystem in Flash
How to force the headend in failsafe mode
View all 50
TDX/TDH Modules
15
How to update software on modules to 'Running Software Version'
Configure a DVB-T/T2 input module
How to setup IP-Out backend
HowTo balance services on the IP-output board
AV-input module ( VGA interface connections)
View all 15
TDX Conditional Access / Simulcrypt
5
Samsung DRM and TDX simulcrypt
Passing EMM / ECM through the headend
Bisskey using the Quattro CAM
Bisskey using the SMiT BISS CAM
Not possible to save changes on CA
TDX/TDH Accessories
1
Which SD card does the headend use?
Headend: TDcH (compact headend)
TDcH general
7
TDcH: Default IP-address and password
TDcH: Factory reset
TDcH: Failsafe / Recovery
TDcH: Software download
TDcH: IPTV multicast problems when using Aruba switches
View all 7
Modulators and IP-Streamers
Other Modulators
1
HDMI Input On Triax MOD 101x HDMI-xxxx
IP-streamer
0
Triax Cast
Network
1
Network requirements
General info
0
In Touch
Hardware
8
Approved TV models as of Nov.2018 / Release 3.0
Approved Display models
Samsung-TV setup documents
LG-TV setup documents
How to setup Samsung Smart TV
View all 8
Software
3
RouterOS v. 6.38.5 vulnerability
Router OS 6.42.1 - fixed wireless problem with Apple devices
Do not use Mikrotik SW. Version 6.43 or newer.
Frontend Deployment
1
In Touch Frontend Deployment to V3 on LG SmartTVs
Digital Signage
2
How can I create high-quality powerpoint slides and high-quality pictures?
Software upgrade
Product Registration Tool (PRT)
Product Licenses
8
TDX / TDH / TDcH: HowTo Purchase and Retrieve a license
Product Registration
TDX/TDH: HowTo enter a license / activate the headend
TDX/TDH : How to download the 'Equiptment File' (EF)
TDcH : How to extract the 'Equiptment File' (EF)
View all 8
Service & Return
Service & Return
3
Return faulty equipment
Manuals
TRIAX not affected by Log4Shell Vulnerability
Terrestrial
Aerials
0
Passives (network distribution)
Coax cables
1
CE marking for cables: EN50575 standard
In-house connectivity
Ethernet over Coax (EoC)
35
How do I upgrade the software?
EoC Data and Facts
Using the low frequencies with EoC
How to reset the administrator login to the EoC Controntroller
How to disable WiFi or Ethernet port on an Endpoint?
View all 35
Multimedia over coax (MoCa)
2
MoCa: TEOC-211 and TECW-211
MoCa: TEOC-110
Tools and accessories
Instruments
1
Configuration File for MCT 049 and Editor Software
openapp
editIT
2
editIT Cloud-Lösungen
LG Player Configuration (D-Series*SM5D)
EPG server
IP / Network
2
EPG server: Unknown IP-address
IP-TV EPG server: IGMP setup
Software related
3
Character sets supported
EPG server bricked / not responding / unresponsive
EPG transfer service (used with Samsung SINC / Reach)
How-To Videos
EoC
1
Ethernet over Coax Installation and programming
Connectors
3
F-Quick mount
F-self install
F-spring connector
Academy Basic Webinars
4
Basic Webinar – CCTV
Basic Webinar – Ethernet over Coax + WiFi
Basic Webinar – TDX Black Edition Headend
Basic Webinar – TRIAX In Touch
Wall outlets
2
Wall outlet (with claws) installation
Wall outlet (without claws) installation
Surveillance
NVR
9
How to set up Motion Detection (MD)
How to set up the recorder from the Wizard and log in
How to set up Video Cover?
How to setup Email notification on the NVR
How to connect upto 16 cameras to the NVR16
View all 9
PSU
0